We offer up to 4 hours transfer guarantee for delayed arrival flights. We are very flexible when it comes to flights. Changes or cancelations due to circumstances beyond your control will be assessed by our customer service department. We will not be held responsible for any issue occasioned by failure to do this. It is your responsibility to review the data in their confirmation vouchers. You must read your vouchers carefully. However, any flight changes must be reported to our customer service department immediately. Once fixed, a new voucher will be issued via email. Contact our customer service team if you require any changes. All contact details are on your confirmation vouchers. There will be no refund in cases of “no-show.”. Please, guard it until you have received your refund – usually within 48 hours. If eligible for cancellation, we will provide you with a cancellation number. You should personally speak with our customer service staff – do not have the hotel travel agent or concierge call. For last-minute changes, you are required to call our customer service representatives. If 24 hours or less to the service date, call us at 83 or (614) 467-4866. Cancellations can be made via e-mail, live-chat or WhatsApp, 48 hours before the service date. #GROCERY STORE NEAR VIDANTA RIVIERA MAYA FULL#
Requests for cancellation or changes to Transfer/Tour services must be made before 6pm, the day before the service day, to qualify for a full refund of any payment you may have made.All our vehicles are smoke-free and in perfect condition.
We reserve the right to deny extra passengers.
Federal Transportation law & insurance require that the number of people in the vehicle does not exceed the amount listed on your voucher. We do not guarantee them however, we provide them 99% of the time. We offer front-facing car seats for children, up to 40lb, at no charge. Extra stops must be specified on your voucher. On Transfers/Tours any extra stop must be scheduled before the service date, with an additional cost. We will provide a written confirmation voucher, with balance due, via email, for each portion of your services. Debit and credit cards are accepted, using the online secure payment system, in most cases. Some tours/transfers/products require a deposit or full payment at the time of booking. Private, non-stop, a/c transfer with an English speaking driver.
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